Catch routine problems early.
Planned updates, backups, monitoring and compatibility checks reduce avoidable disruption.
Ongoing website care
WordPress · Shopify · Custom
Keep your website working, secure and up to date.
Ongoing updates, backups, monitoring, fixes and practical improvements for WordPress, Shopify and custom websites.
01
After the website launches
Launch is not the end of the work. Websites need regular care to stay reliable.
Software changes, content dates and new business priorities create new requirements. Small problems are easier to manage when they are noticed early.
A support plan gives you a known route for updates, faults, content changes and future improvements instead of finding a new developer whenever something needs attention.
Know where to get help.
A direct support route means technical questions, content changes and faults reach someone who understands the website.
Make useful improvements over time.
Performance, analytics, SEO and customer feedback can guide the next practical change.
02
What support can cover
The routine work
that keeps a website
reliable.
The support scope depends on the platform, how important the website is to daily operations and how often it changes. The areas below can be combined into a monthly plan.
Compare support levelsPlanned updates for the website platform, theme, plugins, apps or dependencies, with suitable checks before and after changes.
Core updatesPlugin & app updatesCompatibility reviewStaging where required
Scheduled backup protection and periodic verification so the website has a practical recovery route if something goes wrong.
Database backupsFile backupsOff-site storageRestore support
Monitoring and technical hygiene appropriate to the platform, including suspicious activity, access controls and known software risks.
Security monitoringLogin protectionVulnerability reviewSpam reduction
Checks that help identify availability problems and failures in important journeys such as forms, checkout or other critical functionality.
Availability checksForm checksCheckout reviewError investigation
Ongoing review of speed, responsive behaviour, technical SEO and changes that may affect the visitor experience.
Speed reviewCore Web VitalsBroken linksTechnical SEO
Planned support for updates that keep the website useful, accurate and aligned with current campaigns or business priorities.
Content editsNew landing sectionsProduct updatesTracking changes
Reserved development capacity can support new components, integrations, automations and gradual improvements beyond routine maintenance.
Feature improvementsIntegrationsConversion updatesFuture phases
03
Platform support
Different platforms.
Different care requirements.
The support approach changes according to where updates, hosting, integrations and operational risk are controlled.
WORDPRESS01
Software, hosting and plugin care.
WordPress requires active maintenance across the core platform, theme, plugins, hosting environment, forms and security controls.
SHOPIFY02
Storefront, apps and commerce support.
Shopify manages much of the infrastructure, while the theme, apps, merchandising, tracking and buying journey still need ongoing attention.
CUSTOM WEBSITES03
Dependencies, hosting and application logic.
Custom systems need support shaped around their codebase, deployment process, server environment, integrations and business-critical workflows.
05
How support begins
Understand the website
before taking responsibility
for it.
Existing websites are reviewed before onboarding so the support scope reflects their real condition—not assumptions.
Assess the current website.
Platform, hosting, access, updates, integrations, security and known issues.
Resolve onboarding risks.
Critical updates, backup gaps, access problems or faults may need attention first.
Agree the support scope.
Responsibilities, exclusions, request process and response targets are documented.
Run the care routine.
Scheduled maintenance, monitoring and support requests move through a clear process.
Plan useful next changes.
Performance, analytics, business priorities and customer behaviour guide improvements.
06
Clear expectations
Maintenance works best
when responsibility is
defined.
A support plan is not an unlimited redesign or open-ended development agreement. Clear boundaries protect response quality and make ongoing work easier to prioritise.
✓TYPICALLY WITHIN SUPPORT
- Agreed maintenance and monitoring activities
- Investigation of website faults
- Small content and design changes within scope
- Updates to existing functionality
- Advice about technical risks and improvements
- Planned development capacity where included
↗USUALLY SCOPED SEPARATELY
- Full website redesigns or migrations
- Large new features and applications
- Third-party subscription or licence costs
- Problems caused by unsupported external access
- Content production beyond the agreed allowance
- Emergency recovery outside the support agreement
07
Support questions
Before handing over
the website keys.
Practical answers about existing websites, emergencies, hosting and what ongoing support includes.
View all FAQsPotentially. The website first needs a technical review so its condition, code quality, hosting, licences, integrations and known risks can be understood before support responsibility is accepted.
Hosting can be reviewed and managed as part of the wider support arrangement, but hosting fees and exact responsibility depend on the platform and selected provider.
Urgent investigation may be possible depending on availability, access and the nature of the issue. Ongoing clients receive support according to the response targets defined in their agreement.
No. Each plan defines the included activities and any monthly improvement capacity. Larger requests are estimated separately or planned into the next suitable phase.
Yes. Growth-focused support can include technical SEO, analytics review, landing-page improvements and content updates. Full ongoing SEO campaigns are scoped separately where needed.
Response targets depend on the selected support level and severity of the issue. These targets, communication routes and priority definitions are documented before onboarding.
Need a dependable website partner?
Stop treating website support
like an occasional
emergency.
Share the website, platform and current concerns. We will review the situation and recommend a sensible support route.